Manager - Global Professional Service (m/w/d)(Hybrid)
Bad Vilbel,
Germany
Internal Opportunity | FrontWell Solutions
Company Overview
Join FrontWell Solutions, an industry leader in Laboratory Information Management Systems and Manufacturing IT Solutions. As a premier consulting firm, we specialize in advanced technological solutions aimed at enhancing operational excellence in the life sciences sector. Our commitment to innovation and excellence has established us as a trusted partner in the industry, helping our clients achieve strategic business outcomes.
Position Overview
As Manager - Global Professional Services, you will connect client and product demand with the right FrontWell capabilities. You will coordinate staffing, capacity and deployment across assigned service areas, while acting as the line manager and development partner for a defined cohort of professionals.
You will work closely with delivery leaders, People Operations and Recruitment to maintain strong utilization, manage the bench, keep skills and availability data current, and ensure that colleagues receive clear goals, feedback and development support. This role combines commercial awareness, delivery discipline and people leadership.
Key Responsibilities
- Resource Coordination: Coordinate resource requests across assigned professional services areas and propose suitable candidates within agreed timelines.
- Staffing Planning: Confirm project roll-ons and roll-offs, anticipate demand changes and support a reliable global staffing plan.
- People Leadership: Manage a defined cohort of professionals through regular 1:1s, goal setting, performance reviews, project feedback and development plans.
- Bench Management: Manage bench activity through timely redeployment, certification, internal initiatives and presales support, escalating extended bench situations appropriately.
- Data & System Management: Maintain accurate skills profiles, CVs, availability, planning and time data in Odoo.
- Reporting: Prepare and contribute to weekly staffing reviews and monthly capacity and utilization reporting.
- Stakeholder Collaboration: Partner with delivery leaders to balance client priorities, capability needs, employee development and sustainable workloads.
- Onboarding Support: Support onboarding of new professional services colleagues together with People Operations and Recruitment.
- Capability Development: Identify capability gaps and recommend targeted training, certification, rotation or hiring actions.
- Workforce Monitoring: Monitor workload, deployment duration and retention indicators, and coordinate practical actions with the relevant stakeholders.
- Employee Support: Ensure leave and development decisions consider project commitments, internal policies and fair treatment across the cohort.
- Operational Improvement: Contribute to company-wide improvements in skills management, career development, staffing governance and professional services operations.
What Success Looks Like
- Professional services demand is matched with qualified people in a timely and transparent way.
- Capacity, utilization and bench are actively managed, with risks identified early and addressed constructively.
- Skills, availability and project information in Odoo are complete, current and decision-ready.
- Performance reviews and development conversations are completed on time and supported by relevant project feedback.
- Employees experience clear leadership, fair opportunities and purposeful development across projects, products and entities
Qualifications
- Bachelor's or Master's degree in Business, Engineering, Human Resources or a related field, or equivalent relevant experience.
- At least 5-7 years of professional experience, including 3 or more years in resource management, professional services operations, people management or delivery management within a consulting environment.
- Good understanding of consulting economics, including capacity, utilization, realization, bench and project demand.
- Practical experience with planning, timesheets, skills, employee or appraisal processes in Odoo or a comparable professional services automation platform.
- Passion for leading people with experience in coaching, feedback, development and performance conversations.
- Solving problems and strong stakeholder management skills and the credibility to work with delivery leaders across countries, products and client environments.
- Structured, data-oriented and fair approach, with the ability to make balanced decisions under changing priorities.
- Fluent professional English; additional languages relevant to FrontWell locations and clients are an advantage.
- Resource management, project management or HR certification is desirable.
Why Join FrontWell Solutions?
At FrontWell Solutions, we offer more than just competitive remuneration. We are dedicated to fostering a supportive environment where you can thrive personally and professionally:
- Fair Work Conditions: Transparency and fairness are at the core of our policies.
- Remote Work Infrastructure: Work seamlessly from anywhere with our advanced remote setup.
- Innovative Culture: Be part of a start-up spirit that encourages creativity and innovation.
- Empowerment & Feedback: A culture rooted in trust and constructive feedback for continuous growth.
- Career Growth: Tailored career plans with opportunities for early responsibility in a supportive setting.
- Work-Life Harmony: Flexible approaches to match your personal preferences.
Working Model
Hybrid working in line with FrontWell office rules, with client-site presence and travel between FrontWell locations where required. The role works across countries and time zones and requires flexibility around critical delivery milestones.
